Teller I, II or III

Teller I, II or III

Please note:  This position will be filled at the appropriate level based on previous experience and qualifications.

POSITION SUMMARY

In a courteous and professional manner, serve clients by processing a variety of transactions using good judgment within prescribed limits regarding the validity of transaction requested.

DUTIES/RESPONSIBILITIES

• Serve clients at Teller window in a courteous and professional manner by processing a variety of transactions using good judgment within prescribed limits regarding the validity of transaction requested
  
• Full participation in Bank's Sales Program as directed by the Branch Manager
  
• Activities may include but not be limited to; call night, referrals, branch meetings, and sales contests
  
• Follow all policies and guidelines including internal security measures, and those in the First Midwest Bank Teller Policy Manual, and Teller Procedure Manual
  
• Gather all information needed at the time of transaction when it is necessary to complete a Currency Transaction Report or Monetary Instrument Log
  
• Know your customer by following policies and procedures for the use of identification when necessary to identify clients or customers, also using the Bank's client data base to find or confirm information
  
• Participate in all required training sessions for Compliance
  
• Maintain adequate controls to ensure compliance with consumer protection statutes/regulations in a defined area of responsibility
  
• Implement bank-directed changes relating to regulatory amendments
  
• Place Reg CC holds when appropriate
  
• Attend and participate in Training classes offered by First Midwest Training & Development specific to the Teller position
  
• Work with Branch Manager, Teller Supervisor, and coworkers towards development and achievement of Bank, Branch, and Individual Goals
  
• Take responsibilities for acquiring Product Knowledge
  
• May be responsible for opening and closing the facility under dual control
  
• Must fully meet Teller Standards including responsibility for balancing daily within a reasonable time and with minimum differences according to Bank's established Teller Difference Policy
  
• Develop skills to recognize potential fraud

Additional duties and responsibilities for Teller II

• Perform back-room or operational duties of Teller line as requested by Teller Supervisor
  
• Mentor less experienced Tellers
  
• Operate coin wrapping and counting equipment
  
• Assist in end of day procedures as required
  
• Maintain Branch supplies, and Teller forms
  
• May be responsible to balance ATM's where appropriate
  
• Responsible for continued growth in knowledge of FMB products
  
• Must fully meet Teller Standards including responsibility for balancing daily within a reasonable time and with minimum differences according to Bank's established Teller Difference Policy
  

Additional duties and responsibilities for Teller III

• Mentor other Tellers on referral/ sales activities and Product Knowledge
  
• Assist in Branch Pep and Deployment meetings
  
• Assist Teller Supervisor with Foreign Currency, Collections, and Coin & Currency/Teller Suspense Reconciliation
  
• Demonstrate mastery of job skills relating to Teller operations and an excellent knowledge and understanding of Bank products, services, procedures, and policies
  
• Must have required Teller skills to assist in training new Tellers
  
• Must take on additional responsibilities as defined by Teller Supervisor from the list of Teller III career pathing opportunities
  
  The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities and qualifications may be required and/or assigned as necessary.
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  Requirements
  

Teller I

• High School diploma or equivalent GED required, or in process
  
• PC, 10 key, and keyboard skills preferred
  
• Strong interpersonal skills required
  
• Face-to-face customer service skills preferred
  
• Ability to complete basic Math functions

Additional Requirements for Teller II

• Minimum of 6 months of Teller experience required
  
• Demonstrated proficiency at Teller I skills and responsibilities 

Additional Requirements for Teller III

• Minimum of 18 to 24 months of Teller experience required
  
• Demonstrated proficiency at Teller II skills and responsibilities

Branch Hours: Monday-Friday 7:00AM-7:00PM   Saturday 7:00AM-1:00PM